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Questions: making enquiries

Transport manager : when did you find out? (a)
Truck driver : Only a few minutes ago. (4)

Transport manager : Were they all there when you dropped your first load in Manchester? (b)
Truck driver : Yes, they were, as far as I know. (5)

Transport manager : What's the matter ? (c)
Truck driver : I'm four chairs short. (3)

Transport manager : Where are you speaking from? (d)
Truck driver : Brampton. (1)

Transport manager : Where else did you stop ? (e)
Truck driver : I didn't stop anywhere else. I drove straight here from Manchester. (7)

Transport manager : Is everything O.K.? (f)
Truck driver : No it isn't. That's why I'm ringing. (2)

Transport manager :
Truck driver : 0 komentar
Telex requesting action

a. Explian what you have heard from your shipper. SHIPPER INFORMS US DOCUMENTS TO CLEAR GOODS ARE MISSING.

b. Find out where the documents are. Stress the urgency of the situation. IMPERATIVE YOU LOCATE THE DOCUMENTS IMMEDIATELY.

c. If the documents are still in italy, they must be sent by Express post immediately to shipper, duncan & Grand Ltd. POST DOCUMENTS EXPRESS TO DUNCAN & GARND LTD.

d. Warn Lanifico Bonardi that any demurrage or loss which is incurred will be charge to them. DEMURRAGE AND CONSEQUENTIAL WE WILL BE CHARGE TO THEM. 0 komentar

Page 25

Dear Mr. Camard,


We are sorry to tell you, that we may not be able to meet our delivery date for your order.

what happened that the shipping documents were delayed forcetification, and though your materials had arrived, our shippers were unable to chear them.

We shall do everything possible to minimize the delay, and we have arranged to start production in a few days.

oncee again we opologize for the dlay, and assure you the order will be in jersey early in october.

Your sincerely,


Dewi.F 0 komentar

page 20

Proposed for an agency


Dear Mr.Hernanto,


Thank you for letter of june the 10th. After consideration we regret that we are unabto offer an agency as we are have already a representative in that area for many years and we are not thinking of changing the arrangement.

However, if you would like to consider a sub-agency for your town, for a one-year trial period.

We would be happy to supply you from our main agncy in the sametown.

Thank you once again for your enquiry. If you agre with my offer as a sub-agency, we would be very happy.


Your sincerely


Dewi. F 0 komentar

Active and Passive Voice



1. Active

* You have not pay your bill.
* I will pick him up at 7.am.
* The board did not show immediete interest.
* We cannot find any record of this account.
* We will have to made salary cut and shorten holidays.
* We have made a mistake and incured a loss.

2. Passive

* Your bill has not been paid.
* He will be picked up at 7.am.
* No immediate interest was shown by the board.
* No record of this account can be found.
* Salary cuts will have to be made and holidays shortened.
* A mistake has been made and a loss incure. 0 komentar

Dear Sir,

I am writing this letter to complain in the strongest terms about the poor service that I have received from your company.

We signed up to your telephone and internet service package two months ago because your advertising suggests that you are better than Telco. In addition, you promise to deal with problems quickly and efficiently, something that Telco were unable or unwilling to do. However, in the first month of service you managed to cause me to lose two days worth of business because of poor administration. The main problem was that you failed to provide me with the correct telephone number, 9818 8747, that you had promised when I completed the contract. This phone number was an established business line which I had been using for the last three years. Obviously this meant that my clients were unable to contact me and it cost me many hours of phone calls to resolve the matter with your support centre.

I would appreciate it if this situation could be resolved and a substantial rebate offered on my first three month's account.

I look forward to hearing from you soon.

Yours Faithfully

Dewi . F

0 komentar

Tugas

07th october 2009

Dear sir,

Thank you with reforward your letter.
As far as I can see you unlikely to be taken over.

At present there is no need for concern because familiy maintain control.

I can assure you do not appear not short of capital.

If I hear anything to contrary I will contact you later.


Yours faithfully,


Dewi . F 0 komentar